Speaking
Talking to others.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Active Listening
Listening to others, not interrupting, and asking good questions.
Writing
Writing things for co-workers or customers.
Systems Evaluation
Measuring how well a system is working and how to improve it.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Computers and Electronics
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Reading Comprehension
Reading work-related information.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Instructing
Teaching people how to do something.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Social Perceptiveness
Understanding people's reactions.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Coordination
Changing what is done based on other people's actions.
Geography
Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
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